At Vorysaleed, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we are here to help.
Returns
We accept returns within 30 days from the date of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Some types of goods, such as custom items or personal care products, are exempt from being returned.
Refunds
Once we receive your return and inspect the item, we will notify you regarding the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days (usually 5-7 business days).
Exchanges
If you would like to exchange your item for a different size or color, please contact us at [email protected] within 30 days of delivery. You may be required to return the original item before receiving your replacement.
Return Shipping
You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Non-Refundable Items
- Gift cards
- Sale items
- Personalized or custom-made products
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at [email protected] with a photo of the damage. We will send you a replacement or process a full refund depending on your preference.
How to Initiate a Return or Refund
To initiate a return or refund, please contact us at [email protected] with the following information:
- Order number
- Reason for return
- Photographs of the item (if applicable)
Contact Us
If you have any questions regarding your return or refund, please don’t hesitate to reach out to us at [email protected] or visit our Contact page.